Terms and Conditions


  • www.benebathrooms.co.uk is operated by and an outlet of Southend Heating & Plumbing Limited
  • Orders can be made via our website or telephone, customers must be over 18 years of age and able to accept delivery in the UK
  • We will notify you instantly if payment has failed and may offer an alternative method 
  • The total cost of your order will be the price of the products and any applicable delivery charges
  • Prices, offers and products are subject to availability 
  • If a product becomes unavailable after an order we may offer an alternative product
  • We strongly advise not to book in an installer until the goods have been delivered and checked for damage
  • If we are unable to supply any products ordered we will not charge 


  • All quoted delivery charges are for UK mainland, if you are outside of this area but still in the UK we can fulfil the order but there may be an additional charge which we will notify you of before sending
  • Small packages are aimed to be delivered within 2-3 days and large packages within 7 days
  • Lead times do not include Bank holidays and cannot be guaranteed due to unforeseen events outside of our control
  • After an order is placed we will agree a delivery date to make within the hours of 7am and 7pm
  • If you are unable to make the agreed delivery date and fail to notify us 24 hours before we reserve the right to charge a secondary charge 
  • If your property is damaged from our couriers delivery you should notify us as soon as possible and note the damage on the delivery note 



    • Prices listed exclude deliver cost 
    • Prices are liable to change but once an order has been dispatched the price won't be effected
    • Prices listed are quoted prices offered except for obvious errors.